Tune Protect Malaysia has launch of its Travel Easy Instant Travel Claims Payout feature, now accessible through the Tune Protect mobile app. This feature simplifies the claims process, offering travellers a fully digital and hassle-free experience with instant payouts via DuitNow upon claim approval.
Travel Easy is a travel insurance product which provides coverage for flights across all airlines. The Instant Travel Claims Payout feature is the latest innovation that is introduced to expedite the claims process, particularly for the Travel Delay benefit. By eliminating unnecessary documentation such as travel itineraries and delay confirmations for delays between 3 hours to under 9 hours, the claims submission process is also completely paperless and fully digital. Travellers can submit claims via the app, and payouts are processed on the day of approval through DuitNow, providing instant reimbursement.
Travellers purchasing the individual Travel Easy policy can receive RM200 for the first complete three hours of delay, followed by an additional RM200 for every subsequent six hours. This feature redefines the new norm for convenience and efficiency, delivering a faster and more seamless claims experience.
“Travellers today demand faster, more convenient solutions, and our Instant Travel Claims Payout feature is designed to meet those needs. We have integrated cutting-edge digital solutions to offer the speed, convenience, and security they deserve. By leveraging real-time flight data for claim verification and using DuitNow for instant payments, we ensure that the claims process is as seamless and expedited as possible,” said Jubin Mehta, Chief Executive Officer, Tune Protect Malaysia.
He added, “Our fully digital and paperless process allows travellers to submit claims efficiently and easily, from anywhere at any time. This ensures a seamless, stress-free experience, especially when it is needed most. By leveraging advanced technologies like Robotic Process Automation (RPA), we have automated the entire claims assessment process, from registration to payment. This not only eliminates tedious paperwork but also significantly accelerates approvals and payouts, delivering an enhanced insurance journey to our customers.”
Tune Protect has a 3:3:3 commitment where customers can buy in 3 minutes, receive a response in 3 hours, and get their claims paid in 3 working days[2]. The introduction of the Travel Easy Instant Travel Claims Payout further enhances this commitment by reducing the overall turnaround time for those opting for DuitNow as their reimbursement method, shortening the payout to within same day upon approval.
