Cloud-based retail management software company, Web Bytes Sdn Bhd, today announced that it has launched the Xilnex Retail Tech Experience Center in Malaysia within its own café named ‘Wonders’. The Center showcases a comprehensive suite of Xilnex retail solutions for brick-and-mortar shops, while offering a fully functional café experience to visitors.
Ooi Boon Sheng, CEO of Web Bytes Sdn Bhd said, “By having a tech experience center installed within a real-life café and retail shop, retailers can witness the power of Xilnex’s retail solutions in action and this can provide them with the firsthand experience of leveraging the right technology towards transforming their retail business, also supporting the growing trend of hybrid stores that combine shopping and dining. In addition, we will use the Center to pilot and validate new customer experience (CX) models as well as use it as a testbed for our new retail technologies, to develop practical real-world applications and use cases”.
Located at PJ Midtown, the Retail Tech Experience Centre is designed to offer retailers an immersive experience where they can interact with Xilnex’s latest technologies in a real retail environment, beyond just simulations or mock demos. Deployed within Wonders Café are a range of Xilnex’s flagship solutions specifically for food and beverage (F&B) retailers such as the Xilnex Self-service Ordering Kiosk, Xilnex iPad POS, Xilnex Restaurant Queue Management System, Xilnex Kitchen Display System and the Xilnex Live Rack, which is an automated food pickup smart rack with built on sensors, to ensure a seamless prepare and serve experience from kitchen to customer.
Also showcased are retail tech innovations such as the Xilnex Self-checkout Kiosk and the Xilnex Live Display, a retail shelf with a built-in RFID reader that offers an interactive and informative experience, enabling shoppers to access detailed information about products on a hi-fidelity screen simply by scanning the RFID tags.
Malaysia Retail Chain Association Deputy President, Ken Phua commended Web Bytes for their innovative approach of having a tech experience center for retailers integrated with its own fully operational retail store and café, as this not only underscores Web Bytes’ commitment to understand the needs and challenges faced by retailers but also serves as a catalyst to empower retailers to embrace new technologies, enabling them to thrive in an ever-evolving and demanding retail landscape.
The Retail Tech Experience Center also houses a fully equipped conference room to facilitate training sessions, workshops, and seminars, to help Web Bytes’ retailer customers and partners enhance their understanding of Xilnex’s solutions and leverage the latest technologies of predictive analytics, artificial intelligence, innovative payment channels and more.
Ooi added, “Growing together with our customers is at the heart of our philosophy. We see ourselves as more than just a software and service provider; we strive to be a trusted advisor and strategic ally. We will continue to invest in enhancing our solutions and services, aligning them with the ever-evolving demands of the industry”.
Web Bytes’ retailer customers include food and beverage brands like ZUS Coffee, Gigi Coffee, Tacobell. Bubble Bee as well as retailers like The Body Shop, Eco-Shop and Sunway MultiCare Pharmacy. Xilnex’s POS solutions are also used in all international airports in Malaysia.
About Xilnex and Web Bytes Sdn Bhd
Web Bytes Sdn Bhd, a software development company that is 38% owned by GD Express Carrier Bhd (GDeX), specializes in software solutions for retail and food and beverage industries. The company’s core product is Xilnex, a cloud-based, point-of-sales (POS) retail management solution. Since 2015, Xilnex has expanded its presence beyond Malaysia to Singapore, Indonesia, Cambodia, Vietnam, Canada and Australia.www.xilnex.com
About Wonders Café and Xilnex Retail Tech Experience Center
Wonders Café was first conceptualized more than ten years ago as an imaginary café to serve as a testbed for Xilnex POS solutions. Throughout the years, the imaginary retail shop has served as a valuable tool to enable hundreds of software engineers at Web Bytes to develop and test Xilnex software solutions. Today, Wonders Café has materialized to become a real brick-and-mortar café and retail store while functioning as a Retail Tech Experience Center, to showcase Xilnex latest technologies in a real retail environment. With a tagline of ‘Crafting Wonders’, the café and Retail Tech Experience Center will continue to serve as a sandbox for Xilnex new retail technologies including artificial intelligence, predictive analysis, advanced payment solutions and more. www.wonders.my
