UOB Malaysia has been named the Best Bank in Malaysia at the 32nd annual World’s Best Bank Awards 2025 – Asia Pacific by Global Finance magazine.
Ms Ng Wei Wei, Chief Executive Officer of UOB Malaysia, said, “Over the past three years, we have been working relentlessly on the Bank’s transformation and the recognition by Global Finance affirms UOB Malaysia’s leadership as a progressive, purpose-driven bank that not only contributes to Malaysia’s growth but also supports customers and communities across Malaysia and the wider ASEAN region. We are proud to be acknowledged for our strong financial performance, as well as our commitment to innovation, sustainability, service excellence and community stewardship.”
The Global Finance World’s Best Bank Awards honour financial institutions that demonstrate long-term stability, technological innovation and excellence in service. In selecting the top banks, Global Finance considered a mix of quantitative and qualitative factors, including asset growth, profitability, geographic reach, strategic partnerships, innovation, and new business development. Input was gathered from industry experts, analysts, consultants, and corporate financial executives worldwide.
Advancing from a position of strength
Over the past year, UOB Malaysia has made significant strides in both retail and wholesale banking. On the retail front, the Bank successfully integrated the Citi consumer banking business and continues to enhance its digital capabilities with the award-winning UOB TMRW app. UOB Malaysia is now among the largest credit card issuers in the country and continue to be a key player in wealth management and residential mortgages.
In wholesale banking, UOB Malaysia has built a strong track record in Financial Supply Chain Management (FSCM), regional connectivity and sustainable financing. Its Foreign Direct Investment (FDI) Advisory unit continues to provide strategic support to foreign companies investing into Malaysia and Malaysian companies expanding into ASEAN. In 2024, the Bank also played a substantial role in strengthening regional economic connectivity to boost cross-border collaboration through initiatives such as the Johor-Singapore Special Economic Zone (JS-SEZ).
A front runner in sustainability
UOB Malaysia is also a front runner in sustainability. The Bank’s sustainable financing portfolio has tripled over the last two years, supported by comprehensive frameworks across many strategic focus areas including smart cities, green buildings, circular economy and transition finance.
Operationally, UOB Malaysia achieved carbon neutrality for its own operations since 2021. Its headquarters, UOB Plaza 1 Kuala Lumpur, reflects its commitment to environmental responsibility and progressive workplace design – having earned double Platinum certifications and winning both the National Energy Award 2024 and ASEAN Energy Award 2024 for energy efficiency.
Customer experience remains a top priority for UOB Malaysia, with strong improvements in Net Promoter Scores (NPS) across segments, reflecting the Bank’s commitment to delivering quality service, digital innovation and client-centric solutions.
